Adobe Cache Cleanup (Windows, Safe Locations)

- Adobe apps crash, hang, or show stale UI after updates. - Creative Cloud app behavior remains unstable after restart. - Support runbook indicates cache cleanup as approved next step.

- Corrupt Adobe cache/temp files. - Interrupted app update leaving stale cache state. - Session/cache mismatch between Adobe components.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Close Adobe apps and document which products are impacted before cleanup. - Use only approved cache/temp locations from enterprise runbooks. - Avoid deleting user projects, presets, or managed configuration directories unless explicitly approved. - Restart the workstation and retest core app launch/sign-in.