What is the first safe action for DNS Filter Blocks Adobe/Figma Endpoints on Enterprise Network?

- Creative apps fail sign-in/sync only on corporate network. - Endpoints resolve to block pages or fail with DNS errors. - Issue disappears on alternative approved network.

Does DNS Filter Blocks Adobe/Figma Endpoints on Enterprise Network require administrator access?

This runbook includes steps that require administrator access and should be handled by IT support.

When should this issue be escalated?

- Policy block impacts broad design/creative teams. - Security architecture approval is required for domain exceptions. - Users request unmanaged DNS/VPN bypass workarounds. Admin review or admin rights may be required for this step.

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Networking

DNS Filter Blocks Adobe/Figma Endpoints on Enterprise Network

Troubleshoot content-filter or DNS-policy blocks impacting Adobe and Figma workflows without bypassing security controls. This troubleshooting guide is mirrored from the Support Portal knowledge base for quick access in Corporate Tech Fixes.

Severity: HighAdmin Required

Estimated Fix Time

10-20 min

Access Level

Admin Required

Total Steps

Author & Verification

Tamem J

IT Solutions Engineer

Last verified: March 3, 2026

Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.

Tested on Windows 11 23H2Tested on macOS Sequoia 15

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• Enterprise Microsoft 365 Administration
• Endpoint Management (Intune, Jamf, Kandji)
• Identity & Access (Entra ID, Okta)

#dns#filtering#adobe#figma#network#security-policy#networking#support-kb#windows#macos

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Step-by-Step Resolution

Expand each section as needed

1
Symptoms
Info
Recommended validation or troubleshooting step
- Creative apps fail sign-in/sync only on corporate network. - Endpoints resolve to block pages or fail with DNS errors. - Issue disappears on alternative approved network.
2
Likely Causes
Info
Recommended validation or troubleshooting step
- New DNS policy/category blocking required vendor domains. - TLS inspection/filter path incompatible with app endpoint behavior. - Resolver mismatch between VPN and local network context.
3
Confirm scope, user impact, and reproduction
Info
Recommended validation or troubleshooting step
Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
4
Validate prerequisites and application/session state
Info
Recommended validation or troubleshooting step
Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
5
Run safe diagnostics from the Commands section
Info
Recommended validation or troubleshooting step
Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
6
Apply safe remediation steps
Info
Recommended validation or troubleshooting step
- Capture failing domain requests and timestamps from affected workflows. - Compare DNS resolution and reachability on approved alternate path. - Submit allowlist review request with least-privilege domain scope. - Validate post-change behavior and monitor for over-broad exceptions.
7
Escalate when access, policy, or security controls are involved
Warning
Review carefully before proceeding
- Policy block impacts broad design/creative teams. - Security architecture approval is required for domain exceptions. - Users request unmanaged DNS/VPN bypass workarounds.
Admin review or admin rights may be required for this step.

Compare DNS resolution for vendor endpoints

Command

Includes a copyable command block

Command

# Windows
nslookup adobe.com
nslookup figma.com
 
# macOS
scutil --dns | head -80
nslookup adobe.com
nslookup figma.com

9
When to Escalate to IT / Security
Warning
Review carefully before proceeding
- Policy block impacts broad design/creative teams. - Security architecture approval is required for domain exceptions. - Users request unmanaged DNS/VPN bypass workarounds.