Docking Station Ethernet Not Detected After Reboot

- Wired connection does not appear after reboot while dock is connected. - Wi-Fi works but LAN adapter is missing/intermittent. - Unplug/replug temporarily restores Ethernet.

- Dock Ethernet adapter not enumerated correctly during startup. - Power management or driver state issue for USB network device. - Dock firmware and endpoint driver mismatch.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Verify adapter presence in Device Manager and network settings immediately after reboot. - Test with known-good dock cable/port and direct host connection path. - Collect adapter hardware IDs and driver versions for endpoint engineering. - Apply approved firmware/driver package updates and retest boot cycle.