Intune Autopilot Enrollment Fails During OOBE

- Device fails enrollment during Out-of-Box Experience setup. - User receives generic setup error before reaching desktop. - Autopilot profile does not appear to apply to device.

- Hardware hash/device record is not imported or assigned correctly. - Enrollment restriction or licensing prerequisites are unmet. - Network path blocks enrollment and profile download endpoints.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Verify device record, profile assignment, and user license prerequisites. - Confirm OOBE network path allows required Microsoft enrollment endpoints. - Collect Autopilot diagnostic events and enrollment error codes. - Escalate before bypassing Autopilot flow on corporate-managed hardware.