Kandji OS Update Enforcement in Deferral Loop

- Users repeatedly receive update prompts and remain noncompliant. - Device reports pending updates long after restart attempts. - Update policy deadlines pass without successful install completion.

- Insufficient free disk space or power/network prerequisites not met. - OS update channel mismatch (major vs minor) against policy requirements. - Deferred update state not clearing due to install failures or user interruption.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Validate free storage, power state, and reliable network before enforcing update. - Confirm required update version and policy scope align to hardware eligibility. - Collect install logs and retry through approved update workflow. - Coordinate user communication for enforced restart windows.