Malwarebytes Affiliate Setup and Security-Safe Promotion Guidelines

- Security-related pages have partner links but unclear safety/disclaimer messaging. - Recommendations conflict with existing corporate endpoint tooling guidance. - Analysts are unsure when to suggest partner tools vs IT escalation.

- Affiliate placement rules are not aligned with enterprise security standards. - Support playbooks do not clearly separate user-safe advice from admin-managed controls. - No documented escalation path when threat signals are high.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Keep affiliate suggestions optional and secondary to approved corporate security controls. - Add clear escalation guidance for suspected compromise, phishing, or policy violations. - Review copy to avoid implying users should bypass managed endpoint protection. - Include partner link status and disclosure in the recommendation section.