Office Macro Security Prompts and Blocks

- Excel/Word blocks macros in downloaded or emailed files. - Users receive security warnings and cannot run business templates. - Previously working macros stop after policy changes.

- Macro execution blocked by Office security policy for internet-sourced files. - Trusted location/signing requirements not met. - Endpoint or DLP policy update changed file trust handling.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Confirm the business owner and source of the macro-enabled file/template. - Check whether the file is marked as downloaded from the internet and whether approved trust workflows exist. - Use signed macros or approved trusted locations according to enterprise standards. - Do not disable macro security globally or advise users to bypass security warnings.