OneDrive Sync Conflicts (Duplicate Copy Created)

- Files appear with computer name or username appended to filename. - Users report overwriting each other's changes in shared folders. - Conflict copies recur in the same shared document set.

- Simultaneous edits while devices are offline or syncing slowly. - Unsupported coauthoring flow (e.g., editing local copies instead of Office web/desktop coauthoring). - Repeated sync errors on one endpoint.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Confirm which copy is the correct current version with the content owner before deleting duplicates. - Use SharePoint/OneDrive version history where available to verify changes. - Improve editing workflow for shared Office files (coauthoring vs local copy editing). - Investigate the specific endpoint if conflict copies repeatedly originate from one device.