Public Wi-Fi Safe Remote Work Connectivity Checklist

- User reports unstable access to corporate apps on hotel/airport/cafe Wi-Fi. - Session drops and re-auth prompts occur frequently. - User asks for quick workarounds that may reduce security posture.

- High-latency and captive-portal behavior on untrusted networks. - Interference/content filtering on public Wi-Fi path. - VPN tunnel instability during roaming between networks.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Verify captive portal is completed before starting corporate app sessions. - Use approved VPN profile and confirm policy-required security agents are active. - Prefer trusted tether/hotspot fallback only if allowed by company policy. - Capture timing/location evidence when recurring failures require escalation.