Windows Credential Manager Stale Corporate Credentials

- User is repeatedly prompted for credentials on file shares, Outlook, or internal sites. - Access fails even though the user enters the correct current password. - Issue started after password reset or account rename/update.

- Old cached credentials remain stored in Windows Credential Manager. - Saved target names no longer match current authentication path. - Multiple account contexts (old/new UPN) are cached.

Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

- Identify which app/share/site is prompting and confirm the exact account being used. - Review saved Windows credentials with support guidance before removing entries. - Remove only affected stale entries and re-test sign-in using the current corporate credentials. - Document which target names were impacted if escalation is needed.