IT Support Portal
ServiceNow-style demo portal
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Service Catalog
8 items
Self-service request catalog
Categories
Request Software Install (Adobe / Figma / Office Add-in)
Submit a request for approved software installation or add-ins on a managed device. Includes business justification and device details for packaging/desktop support review.
Expected Fulfillment
1-3 business days
Request Shared Mailbox Access
Request Full Access, Send As, or Send on Behalf permissions for a shared mailbox in Microsoft 365. Includes mailbox and approval details.
Expected Fulfillment
1-2 business days
Request Distribution List / Microsoft 365 Group
Create or modify a distribution list or Microsoft 365 group for business communication and collaboration, with owner and naming information.
Expected Fulfillment
2-4 business days
Request OneDrive Restore (Files / Version Recovery)
Submit a request for OneDrive file restore, folder restore, or version recovery after deletion, overwrite, or ransomware-safe recovery workflow.
Expected Fulfillment
4-24 hours (depending on scope)
Request VPN Access
Request remote access/VPN entitlement for approved business use, including justification, manager approval, and device details.
Expected Fulfillment
1-2 business days
Request Device Replacement
Request replacement of a failing or end-of-life laptop/device with justification, issue summary, and business impact details.
Expected Fulfillment
3-7 business days
Request Conference Room AV Support
Request on-site or scheduled support for conference room AV issues, meeting setup assistance, or recurring room equipment problems.
Expected Fulfillment
Same day to next business day (severity dependent)
Request Mailbox / Folder Permission Review
Request a permissions review for a mailbox or folder where access appears incorrect but the exact change needed is not yet clear.
Expected Fulfillment
1-3 business days