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DNS Filter Blocks Adobe/Figma Endpoints on Enterprise Network

Estimated time

10-20 min

Severity: HighAdmin RequiredEnv: BothNetworking • Enterprise DNS Filtering

Author & Verification

Tamem J

IT Solutions Engineer

Last verified: March 3, 2026

Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.

Tested on Windows 11 23H2Tested on macOS Sequoia 15

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  • • Enterprise Microsoft 365 Administration
  • • Endpoint Management (Intune, Jamf, Kandji)
  • • Identity & Access (Entra ID, Okta)

Symptoms of there was a problem reaching this app azure enterprise app

  • Creative apps fail sign-in/sync only on corporate network.
  • Endpoints resolve to block pages or fail with DNS errors.
  • Issue disappears on alternative approved network.

Likely Causes of there was a problem reaching this app azure enterprise app

  • New DNS policy/category blocking required vendor domains.
  • TLS inspection/filter path incompatible with app endpoint behavior.
  • Resolver mismatch between VPN and local network context.

Interactive Decision Tree

ITIL-style triage path powered by state machine logic.

How to Fix: there was a problem reaching this app azure enterprise app

Accordion runbook sections

  1. 1

    Confirm scope, user impact, and reproduction

    Info
    v

    Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

  2. 2

    Validate prerequisites and application/session state

    Info
    v

    Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

  3. 3

    Run safe diagnostics from the Commands section

    Command
    v

    Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

  4. 4

    Apply safe remediation steps

    Info
    v
    • Capture failing domain requests and timestamps from affected workflows.
    • Compare DNS resolution and reachability on approved alternate path.
    • Submit allowlist review request with least-privilege domain scope.
    • Validate post-change behavior and monitor for over-broad exceptions.
  5. 5

    Escalate when access, policy, or security controls are involved

    WarningAdmin required
    v
    • Policy block impacts broad design/creative teams.
    • Security architecture approval is required for domain exceptions.
    • Users request unmanaged DNS/VPN bypass workarounds.

Commands

Copyable diagnostic or remediation commands (1 snippet).

Compare DNS resolution for vendor endpoints

CLI

# Windows
nslookup adobe.com
nslookup figma.com

# macOS
scutil --dns | head -80
nslookup adobe.com
nslookup figma.com

When to Contact IT / Security

  • Policy block impacts broad design/creative teams.
  • Security architecture approval is required for domain exceptions.
  • Users request unmanaged DNS/VPN bypass workarounds.

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