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SharePoint Library Not Syncing in OneDrive Client

Estimated time

10-20 min

Editorial Intro (SEO-Aligned)

This troubleshooting guide is aligned to the exact query "the trust relationship between this workstation and the primary domain failed" and focuses on enterprise-safe remediation for SharePoint.

Severity: MediumUser SafeEnv: BothMicrosoft • SharePoint

Author & Verification

Tamem J

IT Solutions Engineer

Last verified: March 3, 2026

Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.

Tested on Windows 11 23H2Tested on macOS Sequoia 15

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  • • Enterprise Microsoft 365 Administration
  • • Endpoint Management (Intune, Jamf, Kandji)
  • • Identity & Access (Entra ID, Okta)

Symptoms of the trust relationship between this workstation and the primary domain failed

  • One library fails to sync while OneDrive personal work files sync normally.
  • Sync starts but stalls at a specific folder/file.
  • Users see repeated errors for the same SharePoint document library.

Likely Causes of the trust relationship between this workstation and the primary domain failed

  • Library permissions or access token mismatch.
  • Invalid file names/path lengths or unsupported content in the library.
  • OneDrive client state issue specific to that sync relationship.

Interactive Decision Tree

ITIL-style triage path powered by state machine logic.

How to Fix: the trust relationship between this workstation and the primary domain failed

Accordion runbook sections

  1. 1

    Confirm scope, user impact, and reproduction

    Info
    v

    Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

  2. 2

    Validate prerequisites and application/session state

    Info
    v

    Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

  3. 3

    Run safe diagnostics from the Commands section

    Command
    v

    Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

  4. 4

    Apply safe remediation steps

    Info
    v
    • Confirm the library opens in SharePoint web and permissions are intact.
    • Identify the exact folder/file where sync stops and correct naming/path issues if present.
    • Use the OneDrive client reset/runbook only after documenting the impacted library.
    • Retest sync and capture the repeated error for escalation if unresolved.
  5. 5

    Escalate when access, policy, or security controls are involved

    WarningAdmin required
    v
    • Library permissions or site settings changed recently.
    • Retention labels/DLP block file sync for protected content.
    • The issue affects multiple users on the same library.

Commands

Copyable diagnostic or remediation commands (1 snippet).

Cross-platform process check

CLI

# Windows (PowerShell)
Get-Process | Where-Object { $_.ProcessName -match "SharePoint" } | Select-Object ProcessName, Id

# macOS (Terminal)
ps aux | grep -i "SharePoint" | grep -v grep

When to Contact IT / Security

  • Library permissions or site settings changed recently.
  • Retention labels/DLP block file sync for protected content.
  • The issue affects multiple users on the same library.

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