policy does not allow granting permissions at this level exchange
long-tail-errors • Microsoft 365
Designed for Enterprise IT Support & Corporate Environments
macOS
Resolve Kandji blueprint assignment mismatches where expected apps/settings are not reaching a managed Mac after enrollment or role changes. This troubleshooting guide is mirrored from the Support Portal knowledge base for quick access in Corporate Tech Fixes.
20-35 min
Admin Required
9
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
Reviewed under Editorial Standards.
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Reference This Page For
This page is meant to be the faster runbook reference when the issue pattern and access requirements align closely with the fix scope.
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Expand each section as needed
Recommended validation or troubleshooting step
- Newly enrolled Mac is missing expected baseline apps or settings. - Device appears in Kandji but does not match assigned blueprint posture. - Security controls in blueprint are delayed or not visible on endpoint.
Recommended validation or troubleshooting step
- Device record is scoped incorrectly to a different blueprint. - Assignment conditions or inventory attributes are not matching expected rules. - Policy/install queue delayed due to agent sync or dependency ordering.
Recommended validation or troubleshooting step
Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
Recommended validation or troubleshooting step
Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
Recommended validation or troubleshooting step
Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
Recommended validation or troubleshooting step
- Verify expected blueprint and dynamic assignment logic for the device record. - Reconcile inventory attributes used for assignment criteria (department, serial, role). - Run approved policy sync and confirm required apps/profiles reach endpoint. - Document which blueprint controls are missing for risk visibility.
Review carefully before proceeding
- Security baseline controls are not applied on newly deployed fleet devices. - Assignment logic changes are required for multiple departments. - Endpoint remains out of policy after controlled reassignment and sync.
Admin review or admin rights may be required for this step.
Includes a copyable command block
ps aux | grep -i "Kandji Blueprints" | grep -v grepReview carefully before proceeding
- Security baseline controls are not applied on newly deployed fleet devices. - Assignment logic changes are required for multiple departments. - Endpoint remains out of policy after controlled reassignment and sync.
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