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Metrc User Onboarding or Credentialing Is Blocked
If you are seeing "your admin has configured the application to block users", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
15-30 min
Overview
This troubleshooting guide is aligned to the exact query "your admin has configured the application to block users" and focuses on enterprise-safe remediation for Metrc.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: May 11, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “your admin has configured the application to block users.”
- Best for Cannabis Tech / Metrc troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of your admin has configured the application to block users
- A new user cannot finish Metrc setup from the welcome email.
- The operator can sign in but cannot perform the expected inventory or transfer actions.
- A facility admin believes the employee was added, but the user still has no usable access.
Likely Causes of your admin has configured the application to block users
- The email address or employee profile was entered incorrectly.
- The activation or onboarding step expired before the user completed it.
- Required permissions, license access, or training prerequisites were not completed.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: your admin has configured the application to block users
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Confirm the employee is associated with the correct facility, license, and email address before reissuing access.
- Resend or restart the onboarding workflow using the current Metrc admin path instead of asking the user to reuse an old link.
- Validate the user’s permission scope so the first successful sign-in matches the tasks they must perform.
- If the user will transact through Canix, confirm the Metrc account is also ready for any required API-linked workflow.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Multiple users cannot onboard or the facility admin cannot add employees.
- A same-day transfer, receive, or compliance deadline depends on the blocked user.
- The issue may reflect a broader account, licensing, or vendor-side access problem.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Capture onboarding details
CLI • Admin required
# Facility / license: # Employee name and email: # Role or permission group expected: # Whether the user ever successfully logged in: # Date/time the onboarding email was last issued: # Screenshot the employee record or onboarding error.
When to Contact IT / Security
- Multiple users cannot onboard or the facility admin cannot add employees.
- A same-day transfer, receive, or compliance deadline depends on the blocked user.
- The issue may reflect a broader account, licensing, or vendor-side access problem.
Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- your admin has configured the application to block usersOpen exact-match query results
- windows cannot access the specified device path or fileRelated guide: Okta Sign-In Loop (Browser / Desktop App SSO)
- your it admin has limited access intuneRelated guide: SharePoint Permissions Mismatch After Group Membership Change
- your organization's policies are preventing us from completing this actionRelated guide: Outlook Profile Rebuild (When to Plan It Safely)
- there was a problem reaching this app azure enterprise appRelated guide: Teams Safe Cache Cleanup (Windows / macOS)
- conditional access blocking sign inRelated guide: Teams Stuck on Loading or Signing In
- defender for endpoint onboarding failedRelated guide: Intune App Deployment Failed (Common Error-Code Triage)
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
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