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Metrc Package Cannot Transfer to a Dispensary Without the Required Testing Status
If you are seeing "your admin has configured the application to block users", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
15-30 min
Overview
This troubleshooting guide is aligned to the exact query "your admin has configured the application to block users" and focuses on enterprise-safe remediation for Metrc.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: May 11, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
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- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “your admin has configured the application to block users.”
- Best for Cannabis Tech / Metrc troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of your admin has configured the application to block users
- A package can move through earlier workflow steps but is blocked from dispensary transfer.
- The operator cannot find the expected testing status on the final package.
- The team has a COA or test result but the package still does not show the right disposition.
Likely Causes of your admin has configured the application to block users
- The package was never tied to the correct final-form test result.
- A virtual sample, retest, or corrected lab result was not connected to the package.
- The tested source material and the finished package no longer line up in the state record.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: your admin has configured the application to block users
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Verify the exact package ID being transferred and compare it to the package referenced by the test result or COA.
- Coordinate with the upstream operator or lab workflow owner to attach the correct result before initiating dispensary transfer.
- Use the approved retest or corrected-result path rather than shipping inventory under the wrong status.
- Hold the package until the final package state and test status align.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- The package is scheduled for same-day dispensary movement and still lacks the required status.
- The COA exists but is tied to the wrong package or source record.
- Potential hold, recall, or formal compliance review is needed.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Capture testing-state details
CLI • Admin required
# Package UID: # Current package status: # Expected testing status: # Lab / COA reference number: # Upstream source package or batch: # Screenshot the package detail and testing panel.
When to Contact IT / Security
- The package is scheduled for same-day dispensary movement and still lacks the required status.
- The COA exists but is tied to the wrong package or source record.
- Potential hold, recall, or formal compliance review is needed.
Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
- vpn connected but no internetRelated guide: VPN Connected but No Internet / Internal Access
- policy does not allow granting permissions at this level exchangeRelated guide: Teams Microphone Not Detected (Enterprise Workstations)
- tenant has exceeded the maximum number of objects azureRelated guide: Teams Camera Not Detected or Black Screen
- the remote session was disconnected 0x3 rdpRelated guide: SharePoint Permissions Mismatch After Group Membership Change
- this app has been blocked by your system administratorRelated guide: Teams Camera Not Detected or Black Screen
- we can't sign you in right now outlook mobileRelated guide: iOS Intune Company Portal Device Compliance Not Evaluating
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