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Metrc Dispensary Receive Workflow Must Stay on Hold During Beginning Inventory
If you are seeing "this app has been blocked by your system administrator", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
15-25 min
Overview
This troubleshooting guide is aligned to the exact query "this app has been blocked by your system administrator" and focuses on enterprise-safe remediation for Metrc.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: May 11, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “this app has been blocked by your system administrator.”
- Best for Cannabis Tech / Metrc troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of this app has been blocked by your system administrator
- A dispensary has product physically inbound but beginning inventory work is still incomplete.
- Staff are unsure whether to receive packages immediately or keep them in a holding state.
- Operations wants to move faster than the reconciliation or onboarding process allows.
Likely Causes of this app has been blocked by your system administrator
- Existing inventory has not been fully entered or reconciled in Metrc yet.
- The dispensary is still working through its initial inventory conversion period.
- The team is trying to merge onboarding and active receiving workflows too early.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: this app has been blocked by your system administrator
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Verify whether beginning inventory and package UID setup are complete before receiving new inbound product into active inventory.
- Keep the transfer in the appropriate holding state until the dispensary is ready to receive it compliantly.
- Coordinate receiving decisions with the inventory and compliance leads instead of forcing packages into inventory early.
- Document physical custody, manifest details, and the reason for the hold so the trail stays defensible.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- The dispensary cannot complete beginning inventory on time.
- Incoming product is urgently needed but the system state is not ready for compliant receipt.
- Physical inventory and transfer records do not align.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Capture holding-state details
CLI • Admin required
# Dispensary license: # Transfer ID: # Beginning inventory complete? (yes/no) # Physical product on-site? (yes/no) # Current Metrc status of the inbound transfer: # Compliance lead notified? (yes/no)
When to Contact IT / Security
- The dispensary cannot complete beginning inventory on time.
- Incoming product is urgently needed but the system state is not ready for compliant receipt.
- Physical inventory and transfer records do not align.
Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- this app has been blocked by your system administratorRelated guide: Teams Camera Not Detected or Black Screen
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
- there was a problem reaching this app azure enterprise appRelated guide: Teams Safe Cache Cleanup (Windows / macOS)
- this device is not compliant intune portalRelated guide: Intune iOS Device Noncompliant Despite Remediation
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
- defender for endpoint onboarding failedRelated guide: Intune App Deployment Failed (Common Error-Code Triage)
- intune device not compliantRelated guide: Intune Windows Device Not Checking In or Compliance Is Stale
- okta mfa not workingRelated guide: Password Manager Autofill Not Working (Chrome / Edge)
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