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Figma Desktop App Proxy / Certificate Trust Issue

Estimated time

10-20 min

Severity: HighAdmin RequiredEnv: BothFigma • Figma Desktop App

Author & Verification

Tamem J

IT Solutions Engineer

Last verified: March 3, 2026

Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.

Tested on Windows 11 23H2Tested on macOS Sequoia 15

Trust Signals

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0 total helpfulness votes

  • • Enterprise Microsoft 365 Administration
  • • Endpoint Management (Intune, Jamf, Kandji)
  • • Identity & Access (Entra ID, Okta)

Symptoms of the trust relationship between this workstation and the primary domain failed

  • Figma desktop app fails to load content while browser version may partially work.
  • Users see network errors, SSL errors, or repeated loading failures.
  • Issue occurs only on corporate network/VPN.

Likely Causes of the trust relationship between this workstation and the primary domain failed

  • Proxy configuration or PAC file behavior incompatible with the app.
  • TLS inspection/certificate trust issue.
  • Firewall restrictions to Figma endpoints.

Interactive Decision Tree

ITIL-style triage path powered by state machine logic.

How to Fix: the trust relationship between this workstation and the primary domain failed

Accordion runbook sections

  1. 1

    Confirm scope, user impact, and reproduction

    Info
    v

    Document whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.

  2. 2

    Validate prerequisites and application/session state

    Info
    v

    Confirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.

  3. 3

    Run safe diagnostics from the Commands section

    Command
    v

    Use the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.

  4. 4

    Apply safe remediation steps

    Info
    v
    • Compare behavior on/off VPN or on another approved network to isolate network path influence.
    • Check system proxy settings and whether the desktop app follows corporate proxy configuration.
    • Capture exact error messages and timestamps for network/security review.
    • Do not disable certificate validation or bypass corporate proxy controls.
  5. 5

    Escalate when access, policy, or security controls are involved

    WarningAdmin required
    v
    • Proxy/TLS inspection policy needs review by network/security teams.
    • Multiple users are affected on the same site/network segment.
    • Figma access is business-critical and blocked by corporate network policy changes.

Commands

Copyable diagnostic or remediation commands (1 snippet).

Cross-platform process check

CLI

# Windows (PowerShell)
Get-Process | Where-Object { $_.ProcessName -match "Figma Desktop App" } | Select-Object ProcessName, Id

# macOS (Terminal)
ps aux | grep -i "Figma Desktop App" | grep -v grep

When to Contact IT / Security

  • Proxy/TLS inspection policy needs review by network/security teams.
  • Multiple users are affected on the same site/network segment.
  • Figma access is business-critical and blocked by corporate network policy changes.

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