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Figma Desktop App Stuck on Loading
If you are seeing "sccm client not installing", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
10-20 min
Overview
This troubleshooting guide is aligned to the exact query "sccm client not installing" and focuses on enterprise-safe remediation for Figma Desktop App.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
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- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “sccm client not installing.”
- Best for Figma / Figma Desktop App troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of sccm client not installing
- Figma desktop app opens but remains on loading screen.
- Loading loop occurs after SSO login or tenant switch.
- Browser Figma works while desktop client does not.
Likely Causes of sccm client not installing
- Local app cache/session corruption.
- SSO token/session mismatch.
- Proxy/VPN or certificate inspection disrupting app requests.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: sccm client not installing
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Verify Figma browser access in the same tenant/workspace.
- Check the device network/proxy/VPN path and compare behavior on another network if possible.
- Apply approved Figma cache reset workflow if documented for your environment.
- Capture console/log details if available before reinstalling.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- SSO or IdP integration issues affect multiple users.
- Corporate proxy/certificate trust path appears to block Figma desktop requests.
- Desktop app version rollout/package is causing widespread loading loops.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Cross-platform process check
CLI
# Windows (PowerShell)
Get-Process | Where-Object { $_.ProcessName -match "Figma Desktop App" } | Select-Object ProcessName, Id
# macOS (Terminal)
ps aux | grep -i "Figma Desktop App" | grep -v grepWhen to Contact IT / Security
- SSO or IdP integration issues affect multiple users.
- Corporate proxy/certificate trust path appears to block Figma desktop requests.
- Desktop app version rollout/package is causing widespread loading loops.
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Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
- sccm client not installingOpen exact-match query results
- best zero trust network access solutionOpen exact-match query results
- windows cannot access the specified device path or fileRelated guide: Okta Sign-In Loop (Browser / Desktop App SSO)
- vpn connected but no internetRelated guide: VPN Connected but No Internet / Internal Access
- there was a problem reaching this app azure enterprise appRelated guide: Teams Safe Cache Cleanup (Windows / macOS)
- conditional access blocking sign inRelated guide: Teams Stuck on Loading or Signing In
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