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Figma Desktop App Proxy / Certificate Trust Issue
If you are seeing "the trust relationship between this workstation and the primary domain failed", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
10-20 min
Overview
This troubleshooting guide is aligned to the exact query "the trust relationship between this workstation and the primary domain failed" and focuses on enterprise-safe remediation for Figma Desktop App.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “the trust relationship between this workstation and the primary domain failed.”
- Best for Figma / Figma Desktop App troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of the trust relationship between this workstation and the primary domain failed
- Figma desktop app fails to load content while browser version may partially work.
- Users see network errors, SSL errors, or repeated loading failures.
- Issue occurs only on corporate network/VPN.
Likely Causes of the trust relationship between this workstation and the primary domain failed
- Proxy configuration or PAC file behavior incompatible with the app.
- TLS inspection/certificate trust issue.
- Firewall restrictions to Figma endpoints.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: the trust relationship between this workstation and the primary domain failed
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Compare behavior on/off VPN or on another approved network to isolate network path influence.
- Check system proxy settings and whether the desktop app follows corporate proxy configuration.
- Capture exact error messages and timestamps for network/security review.
- Do not disable certificate validation or bypass corporate proxy controls.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Proxy/TLS inspection policy needs review by network/security teams.
- Multiple users are affected on the same site/network segment.
- Figma access is business-critical and blocked by corporate network policy changes.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Cross-platform process check
CLI
# Windows (PowerShell)
Get-Process | Where-Object { $_.ProcessName -match "Figma Desktop App" } | Select-Object ProcessName, Id
# macOS (Terminal)
ps aux | grep -i "Figma Desktop App" | grep -v grepWhen to Contact IT / Security
- Proxy/TLS inspection policy needs review by network/security teams.
- Multiple users are affected on the same site/network segment.
- Figma access is business-critical and blocked by corporate network policy changes.
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