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Figma SSO Sign-In Loop
If you are seeing "the trust relationship between this workstation and the primary domain failed", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
10-20 min
Overview
This troubleshooting guide is aligned to the exact query "the trust relationship between this workstation and the primary domain failed" and focuses on enterprise-safe remediation for Figma SSO.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “the trust relationship between this workstation and the primary domain failed.”
- Best for Figma / Figma SSO troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of the trust relationship between this workstation and the primary domain failed
- User returns to Figma login page after successful SSO authentication.
- Figma opens, then prompts sign-in again immediately.
- Issue happens in browser and/or desktop app for enterprise users.
Likely Causes of the trust relationship between this workstation and the primary domain failed
- Stale browser cookies/session storage or blocked third-party cookies.
- IdP/SSO mapping issue or workspace domain mismatch.
- Security controls interfering with auth redirects.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: the trust relationship between this workstation and the primary domain failed
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Test in a private browser session and sign in only with the intended work account.
- Confirm the user's email/domain is assigned to the expected Figma org/workspace and IdP app.
- Check browser cookie/site data settings and corporate browser policies.
- Capture IdP correlation IDs or login events for escalation.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- IdP/Figma SSO integration issue affects multiple users.
- Browser policies block cookies/redirects needed for enterprise SSO.
- Users request personal-account fallback for corporate content.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Cross-platform process check
CLI
# Windows (PowerShell)
Get-Process | Where-Object { $_.ProcessName -match "Figma SSO" } | Select-Object ProcessName, Id
# macOS (Terminal)
ps aux | grep -i "Figma SSO" | grep -v grepWhen to Contact IT / Security
- IdP/Figma SSO integration issue affects multiple users.
- Browser policies block cookies/redirects needed for enterprise SSO.
- Users request personal-account fallback for corporate content.
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