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Figma Team/Project Permission Confusion (View vs Edit)
If you are seeing "the trust relationship between this workstation and the primary domain failed", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
10-20 min
Overview
This troubleshooting guide is aligned to the exact query "the trust relationship between this workstation and the primary domain failed" and focuses on enterprise-safe remediation for Figma Permissions.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “the trust relationship between this workstation and the primary domain failed.”
- Best for Figma / Figma Permissions troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of the trust relationship between this workstation and the primary domain failed
- User can view a file but cannot edit or use Dev Mode/inspect features.
- Permissions differ between files in the same project.
- Invited user still cannot access after invitation accepted.
Likely Causes of the trust relationship between this workstation and the primary domain failed
- Permission set at file/project/team level differs from expectation.
- Seat/license role limitations in the Figma org.
- Wrong account or workspace selected during sign-in.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: the trust relationship between this workstation and the primary domain failed
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Confirm the user is signed into the correct Figma workspace/account.
- Check file, project, and team permission layers and role assignments.
- Use least-privilege changes and confirm required capability (view, comment, edit, dev mode).
- Document the owner approval if privileged access is granted.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Org seat/license assignment requires Figma admin changes.
- Permissions are inconsistent due to SSO/group sync mapping issues.
- Access request affects sensitive pre-release design assets.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Cross-platform process check
CLI
# Windows (PowerShell)
Get-Process | Where-Object { $_.ProcessName -match "Figma Permissions" } | Select-Object ProcessName, Id
# macOS (Terminal)
ps aux | grep -i "Figma Permissions" | grep -v grepWhen to Contact IT / Security
- Org seat/license assignment requires Figma admin changes.
- Permissions are inconsistent due to SSO/group sync mapping issues.
- Access request affects sensitive pre-release design assets.
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Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
- windows cannot access the specified device path or fileRelated guide: Okta Sign-In Loop (Browser / Desktop App SSO)
- policy does not allow granting permissions at this level exchangeRelated guide: Teams Microphone Not Detected (Enterprise Workstations)
- there was a problem reaching this app azure enterprise appRelated guide: Teams Safe Cache Cleanup (Windows / macOS)
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
- your it admin has limited access intuneRelated guide: SharePoint Permissions Mismatch After Group Membership Change
- conditional access blocking sign inRelated guide: Teams Stuck on Loading or Signing In
- you need permission to access this resource sharepointRelated guide: OneDrive: You Do Not Have Permission to Sync This Library
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Resolve Figma access confusion caused by team/project/file-level permissions and role inheritance without broadening access unnecessarily. This troubleshooting guide is mirrored from the Support Portal knowledge base for quick access in Corporate Tech Fixes.
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Corporate Fix
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