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iOS Figma Mirror Prototype Not Refreshing Live
If you are seeing "the trust relationship between this workstation and the primary domain failed", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in managed iOS enterprise environments.
Estimated time
10-20 min
Overview
This troubleshooting guide is aligned to the exact query "the trust relationship between this workstation and the primary domain failed" and focuses on enterprise-safe remediation for Figma Mirror (iOS).
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “the trust relationship between this workstation and the primary domain failed.”
- Best for Figma / Figma Mirror (iOS) troubleshooting in iOS enterprise environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of the trust relationship between this workstation and the primary domain failed
- Prototype changes in desktop Figma do not update on iOS mirror app.
- Mirror app appears connected but shows old frame states.
- Reopen temporarily helps, then stale content returns.
Likely Causes of the trust relationship between this workstation and the primary domain failed
- Session sync delay or stale app state in mirror client.
- Intermittent network path issues between device and Figma services.
- Large prototype complexity increases update latency.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: the trust relationship between this workstation and the primary domain failed
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Confirm both desktop and iOS app are signed into the same Figma workspace.
- Reopen the prototype and verify internet connectivity quality on iOS device.
- Test with a small prototype file to isolate project-size effects.
- Capture app version and failing file URL for escalation.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Issue reproduces across multiple iOS test devices.
- Figma service regression is suspected for Mirror sync behavior.
- Critical design review timeline is blocked by stale previews.
Commands
Copyable diagnostic or remediation commands (1 snippet).
iPhone/iPad support checks (non-destructive)
CLI
# iOS (device UI) # Settings > General > About (capture iOS version + device name) # Settings > VPN / Device Management (confirm managed profile status) # Settings > [App] (confirm permissions enabled as required) # Capture timestamp + screenshot of the error for the ticket
When to Contact IT / Security
- Issue reproduces across multiple iOS test devices.
- Figma service regression is suspected for Mirror sync behavior.
- Critical design review timeline is blocked by stale previews.
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Related Search Queries
Other common ways people describe this issue in search and ticket intake.
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- azure ad connect sync errorRelated guide: Outlook OST Sync Errors in Cached Mode
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