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Kandji macOS Device Not Checking In
If you are seeing "your admin has configured the application to block users", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in macOS enterprise environments.
Estimated time
20-40 min
Overview
This troubleshooting guide is aligned to the exact query "your admin has configured the application to block users" and focuses on enterprise-safe remediation for Kandji (macOS).
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: March 3, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
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- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “your admin has configured the application to block users.”
- Best for Apple / Kandji (macOS) troubleshooting in macOS enterprise environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of your admin has configured the application to block users
- Device shows stale check-in or offline status in Kandji.
- Blueprint changes and compliance updates are not reflected on the device.
- Endpoint appears healthy locally but not reporting in admin console.
Likely Causes of your admin has configured the application to block users
- Local MDM enrollment state is degraded or stale.
- Kandji agent/service health issue after update or reboot cycle.
- Network/proxy path blocks required management endpoints.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: your admin has configured the application to block users
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Confirm user connectivity and collect last known successful check-in time.
- Validate MDM enrollment and profile status before any unenroll action.
- Collect local process/log evidence and compare against known-good managed device.
- Re-sync/repair through approved endpoint workflow; avoid unmanaged reenrollment shortcuts.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Multiple Kandji-managed devices stop checking in at the same time.
- Blueprint critical controls (security/compliance) are not applying.
- Reenrollment or profile replacement is required under endpoint change control.
Commands
Copyable diagnostic or remediation commands (2 snippets).
Check enrollment status and MDM profile state
Terminal
profiles status -type enrollment profiles show -type enrollment
Collect agent/process and MDM client diagnostics
Terminal
ps aux | grep -i kandji | grep -v grep log show --last 30m --predicate 'process == "mdmclient"' --style compact | tail -120
When to Contact IT / Security
- Multiple Kandji-managed devices stop checking in at the same time.
- Blueprint critical controls (security/compliance) are not applying.
- Reenrollment or profile replacement is required under endpoint change control.
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Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- windows cannot access the specified device path or fileRelated guide: Okta Sign-In Loop (Browser / Desktop App SSO)
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
- best endpoint management tool for small businessRelated guide: macOS 'System Data' Storage Too High (Managed Mac)
- there was a problem reaching this app azure enterprise appRelated guide: Teams Safe Cache Cleanup (Windows / macOS)
- this device is not compliant intune portalRelated guide: Intune iOS Device Noncompliant Despite Remediation
- defender for endpoint onboarding failedRelated guide: Intune App Deployment Failed (Common Error-Code Triage)
- intune device not compliantRelated guide: Intune Windows Device Not Checking In or Compliance Is Stale
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