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Wurk New Hire Welcome Email Was Not Received
If you are seeing "your admin has configured the application to block users", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
10-20 min
Overview
This troubleshooting guide is aligned to the exact query "your admin has configured the application to block users" and focuses on enterprise-safe remediation for Wurk.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: May 11, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “your admin has configured the application to block users.”
- Best for Cannabis Tech / Wurk troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of your admin has configured the application to block users
- A new employee never receives the first Wurk onboarding email.
- The manager believes the user record exists, but the employee cannot begin setup.
- Scheduling or payroll preparation is waiting on the onboarding email.
Likely Causes of your admin has configured the application to block users
- The account-created notification is disabled or misconfigured.
- The wrong work or personal email was used on the employee profile.
- The message landed in spam or was blocked by mail filtering.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: your admin has configured the application to block users
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Check the employee profile and confirm the correct email address is stored in the right field for the notification flow.
- Review the Wurk notification settings and make sure the account-created email is active.
- Resend the onboarding email from the employee record after correcting the contact information.
- Ask the user to check junk and quarantine paths before creating a second employee profile.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Multiple new hires are affected.
- Shift start, orientation, or payroll setup is blocked for the day.
- Notification settings appear broken at the admin level.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Capture onboarding email details
CLI • Admin required
# Employee name: # Work email on profile: # Personal email on profile: # Account Created notification enabled? (yes/no) # Date/time the email was last re-sent: # Screenshot employee profile and notification state.
When to Contact IT / Security
- Multiple new hires are affected.
- Shift start, orientation, or payroll setup is blocked for the day.
- Notification settings appear broken at the admin level.
Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
- there was a problem reaching this app azure enterprise appRelated guide: Teams Safe Cache Cleanup (Windows / macOS)
- the trust relationship between this workstation and the primary domain failedRelated guide: SharePoint Library Not Syncing in OneDrive Client
- user account is disabled active directoryRelated guide: Teams Notifications Not Showing on Desktop
- windows cannot access the specified device path or fileRelated guide: Okta Sign-In Loop (Browser / Desktop App SSO)
- defender for endpoint onboarding failedRelated guide: Intune App Deployment Failed (Common Error-Code Triage)
- policy does not allow granting permissions at this level exchangeRelated guide: Teams Microphone Not Detected (Enterprise Workstations)
- best password manager for enterpriseRelated guide: Password Manager Autofill Not Working (Chrome / Edge)
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