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Wurk Timesheets Pending Approval Are Blocking Payroll Close
If you are seeing "your admin has configured the application to block users", use this IT support runbook to validate symptoms, isolate likely causes, apply safe resolution steps, and escalate correctly in Windows and macOS enterprise environments.
Estimated time
15-30 min
Overview
This troubleshooting guide is aligned to the exact query "your admin has configured the application to block users" and focuses on enterprise-safe remediation for Wurk.
Author & Verification
Tamem J
IT Solutions Engineer
Last reviewed: May 11, 2026
Runbooks and troubleshooting guides are reviewed for enterprise-safe usage and avoid security bypass patterns.
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reviewed under Editorial Standards.
Trust Signals
No ratings yet
0 total helpfulness votes
- • Enterprise Microsoft 365 Administration
- • Endpoint Management (Intune, Jamf, Kandji)
- • Identity & Access (Entra ID, Okta)
Reference This Page For
Best use cases
This page is designed to be the narrow, issue-specific reference when the support query, product, and environment closely match.
- Use this page when the issue is closest to the exact query “your admin has configured the application to block users.”
- Best for Cannabis Tech / Wurk troubleshooting in managed Windows and macOS environments.
- Prefer this ticket when you need enterprise-safe steps, escalation criteria, and commands tied to this specific issue.
Symptoms of your admin has configured the application to block users
- The payroll or HR team still sees pending timesheet approvals near cutoff.
- Managers can submit time changes but cannot finish the approval path.
- Employees report missing punches or time changes that are not reflected in finalized hours.
Likely Causes of your admin has configured the application to block users
- Pending items in the approval queue were not reviewed before payroll prep.
- The approver has limited rights or is working in the wrong queue view.
- Time-off, missed punch, or cost-center exceptions are still unresolved.
Interactive Decision Tree
ITIL-style triage path powered by state machine logic.
How to Fix: your admin has configured the application to block users
Accordion runbook sections
- 1v
Confirm scope, user impact, and reproduction
InfoDocument whether the issue affects one user, multiple users, or multiple devices. Confirm exact error messages, recent changes (password reset, update, network change), and whether the same issue reproduces in web vs desktop workflows where applicable.
- 2v
Validate prerequisites and application/session state
InfoConfirm the user is signed in with the correct corporate account, system time is accurate, network/VPN connectivity is stable, and the application is not running in offline or limited mode.
- 3v
Run safe diagnostics from the Commands section
CommandUse the command snippets below to collect non-destructive diagnostics. Capture output in the ticket when escalation may be required. Avoid deleting profiles, cached credentials, or managed app data unless the runbook or admin approval explicitly allows it.
- 4v
Apply safe remediation steps
Info- Review all timesheets for the affected pay period and location instead of only looking at the default manager queue.
- Work through pending approvals, missed punches, and change requests in the correct order before payroll export or close.
- Confirm the approver has the required access level to approve rather than only submit changes.
- Reconcile location or cost-center assignments if the timecard problem is tied to bad profile data.
- 5v
Escalate when access, policy, or security controls are involved
WarningAdmin required- Payroll cutoff is imminent and multiple stores or teams are still unapproved.
- Approver permissions or admin configuration prevent the queue from clearing.
- Timesheet discrepancies could affect compliance-sensitive labor reporting.
Commands
Copyable diagnostic or remediation commands (1 snippet).
Capture timekeeping approval details
CLI • Admin required
# Pay period: # Location / department: # Number of pending timesheets: # Number of missed punches or change requests: # Approver name / role: # Screenshot the queue view and any approval error.
When to Contact IT / Security
- Payroll cutoff is imminent and multiple stores or teams are still unapproved.
- Approver permissions or admin configuration prevent the queue from clearing.
- Timesheet discrepancies could affect compliance-sensitive labor reporting.
Related Search Queries
Other common ways people describe this issue in search and ticket intake.
- your admin has configured the application to block usersRelated guide: Metrc User Onboarding or Credentialing Is Blocked
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